Lloyd’s Register Quality Assurance Ltd (LRQA) is an international quality management organisation that provides world class training and certification compliant with the ISO 9001 standard, enabling companies to implement systematically structured quality management systems for the provision of high quality products and services to meet organisational business goals and objectives (Davis, Hampson, Bray, Dixon, Ollier & Yuille, 2012). INTELEX is a local quality management organisation that provides software tools for the provision of quality management services in compliance with ISO 9001 (Nestić & Tonić, 2010).
Lloyd’s Register Quality Assurance Ltd (LRQA)
Lloyd’s Register Quality Assurance Ltd (LRQA) advises companies on how to conduct quality planning, ensure quality control, quality assurance, and quality improvement to provide high quality products and services to the customers. Lloyd’s Register Quality Assurance Ltd (LRQA) advises companies on how to achieve the implementation of quality management systems by focusing on the current and future needs of the customers by providing leadership for unity of purpose and direction, involving employees in decision making, and ensuring a process approach in the management of resources.
The company assists organisations to enhance quality by identifying and working with interrelated processes as a system to achieve the quality objectives of the companies. Lloyd’s Register Quality Assurance Ltd (LRQA) advises companies on the best methods to implement continual quality improvements to improve organisational performance based on process performance measures (Davis, Hampson, Bray, Dixon, Ollier & Yuille, 2012).
Lloyd’s Register Quality Assurance Ltd (LRQA) provides advice on quality policies, quality manuals, processes, quality objectives, transparency and auditing, resource optimisation, product and service quality leading to customer satisfaction, organisational structure and responsibilities. The quality management company provides advice on continuous improvements and how to sustain the quality of the products and services.
INTELEX is a quality management company that provides services using the Intelex’s Quality Management Software System (QMS) for enabling companies to manage all aspects of their quality management programs and be compliant with the ISO 9001 quality requirements. The software consisting of email notifications, reports and dashboards, CAPA management, customised forms, task management, root cause analysis, and mobile access, features that work seamlessly together to enable organisations achieve their quality objectives (Nestić & Tonić, 2010).
Quality Performance of Companies
The participation of INTELEX and Lloyd’s Register Quality Assurance Ltd (LRQA) has enhanced the provision of quality product and services to the customers in a variety of ways. Companies are able to establish quality objectives consistent with the ISO 9001 quality standards. The quality objectives provide the standards for measuring quality performance and ensuring quality controls are in place to achieve the core benefits of cost and waste reductions and to improve the efficiency and productivity of the companies. Companies are able to implement the best quality management practices to improve the quality of processes, products, and increase customer satisfaction and confidence.
It has been shown that Lloyd’s Register Quality Assurance Ltd (LRQA) is recognized all over the world and over 200 companies choose LRQA for certification because it has well trained industry specialists with skills that match the business needs of different companies. To achieve the quality objectives, Intelex’s Quality Management Software System (QMS) addresses key areas such as document control, training management, customer management, supplier management, audit management, and product defect tracking to ensure consistently high quality services and products.
Davis, E., Hampson, K., Bray, C., Dixon, K., Ollier, W., & Yuille, M. (2012). Selection and implementation of the ISO9001 standard to support biobanking research infrastructure development. Biopreservation and biobanking, 10(2), 162-167.
Nestić, S., & Tonić, N. (2010). Solutions for Support for Quality Management Systems. Center for Quality. 1(2), 12-19