FAQ

We have a strict, rigorous writer selection process. All writers must have the following qualifications:

• a verified university degree (Bachelor's, Master's, or PhD);
• advanced mastery of the English language, which we carefully test during the screening process;
• evidence and examples of real academic work;
• successful completion of candidate testing, which we developed to ensure consistency and accuracy of results;
• ability to work under tight deadlines, which we also test during the screening process.

Our writers are located in several countries as we extensively make use of the English-speaking expat network around the globe to ensure there's always someone ready to deliver a high-quality paper, conforming to all academic and language quality standards.

We use a sophisticated evaluation system that takes into account a variety of performance indicators:

• customer satisfaction surveys;
• internal order review reports;
• technical performance indicators, such as the number of revision requests and responsiveness to communications.

Our training program provides a comprehensive set of tools and educational materials, ensuring that our writers know the latest academic best practices and are able to exploit them freely. The program targets the writing, research, and comprehension skills of our writers.

We rely on your instructions, combined with our internal processes to identify the post appropriate candidates for your order.

We evaluate the complexity of your task, and the details in your instructions, and we rely on a set of internal search & selection tools, allowing us to find the best candidates with pinpoint accuracy. Some of the internal selection criteria include relevance of academic experience, proficiency, and track record of success with similar tasks and topics.

In general, our writers also have a broad set of academic skills that additionally solidify their ability to execute your orders. For example, all of them know how to work with the most commonly used citation styles (MLA, APA, Chicago, etc.).

Log in to your account at any time. Your customer support panel allows you to:

• send a message directly to your writer or our support team;
• upload additional files and instructions;
• reply to messages from your writer;
• check the status of your order.

We accept all major credit cards, and you are also free to submit your payment via bank Wire Transfer.

Note: if you place an order without paying for it, we will not be able to start working on your paper. The deadline countdown starts only after your payment is submitted and processed. To avoid any delays, always make sure to submit your payment as soon as you place the order.

In the upper right corner of this page, find the Sign In button. Log in to your account using the credentials (email and password) you entered when registering.

You can use your account to track any of your orders and send messages or materials to your writers.

You are protected under our Money Back Guarantee, No Plagiarism Guarantee, and Free Revision Guarantee. You are welcome to read their full descriptions in our Terms and Conditions.

As an overview, here's what our guarantees entail:

• You get a high-quality academic paper, free of any writing mistakes
• Your papers are always thoroughly researched; the sources are well-documented, and cited appropriately for your selected citation style
• Bibliographies, outlines, and title pages are provided free of charge with every order
• Your completed work is completely free of plagiarism, which is additionally verified by the plagiarism report (extra payment required)
• Your orders are delivered in strict adherence to your deadlines
• You can submit FREE revision requests (that fall under the initial instructions) within two weeks of the paper being completed
• You can inquire about the progress of your order
• You receive timely customer support via your preferred channel (chat, phone, etc.)

We use a plagiarism detection suite developed by Plagiarism Analyzer, which incorporates machine learning models and hard-coded algorithms, to generate the most accurate plagiarism search results. Since this is a self-learning system, the results are getting better over time as we review more and more papers.

The system is constantly updated and upgraded to ensure its accuracy and effectiveness. But that's not all. Our internal QA team also performs systematic random manual reviews to ensure the machines aren't letting us down.

Human error is still a factor, so we understand that sometimes the quality may not be on par with your requirements. Our Free Revision Guarantee protects us from such rare and unfortunate cases. This means that you have an unlimited number of FREE revisions (within the initial instructions) for the first two weeks after the completion of the order. So if you need something fixed, just place the revision request and we'll take care of it ASAP.

We value your business, as well as your privacy and security. That’s why:

• We never share the completed files with any third parties
• Your work is always 100% original and is never taken from an essay bank or any other sources
• We never publish your paper in any form of online or offline public access

You also have the option of requesting order deletion: we can erase all files, related to your work so that no one will ever have access to them.